Tranquility Spa

We went today for a couples massage. I’ve been coming here on and off for many years. Normally, it’s great! Not so much this time. First they were running late and were completely disorganized. We were on time and actually waiting. They came and got us late to begin the appointment. So for a 1pm massage we started at 1:10pm when all was said and done and yes they finished at exactly 1:55pm. The lady who did my husbands was very good but stepped out for a brief minute which happens I guess we’re all human, in the middle of his massage then came back not a big deal honestly because she was very good. The lady who did mine was awful it was by far the worst deep tissue ever completely unpolished and rushed and I’ve had deep tissue massages here many times all have been excellent. I’m not saying names out of respect for the ladies who did the massages. The lady who did mine was just rough and didn’t really seem to know what she was doing. Maybe others have had better experiences with her, but I did not. For the price we paid this was unprofessional and not at all what we expected. Very unlike our past experiences here which up until today have been amazing!

I am extremely disappointed with this spa's policy regarding expired gift certificates. I had over $2k worth of gift certificates that were not honored. It is frustrating to see that a privately owned company like this spa was not willing to find a solution, especially when a regular retailer would find a way to honor something. This experience has left me with no intention of ever purchasing another gift certificate from this spa. I strongly advise against going to this spa when there are plenty of other options available.

I had a great experience! Haven’t been there in awhile. But returned after many years. They still provide spectacular service. Renzo did a great deep tissue massage (told him medium level) 👍🏽. European facial superb job as well. I will be returning very soon. I had a car injury was having problems with my left shoulder, yes to some extent, it reduced the pain. 😎😎

Love it here! The people are all so pleasant. My massage therapist, Rhonda, was so nice. The only thing I did not like was the locker room. They changed from giving you a key to open and close your locker to entering a four digit code on a tiny keypad. For an elderly person with eye issues this was a nightmare. My mom was unable to use the keypad. It's just not convenient for those with eye issues.